Turns out, managing bots is just as annoying as managing people

Getty Images; Alyssa Powell/BI One member of Sumaiya Noor's customer service team is trying to overachieve — and it's causing her some problems. Her AI agent is trained to loop her in when faced with a task it can't handle. However, she's noticed that over time, it tries to solve problems outside its scope, providing inaccurate answers with great confidence,...